Return policy

At Cookery Essentials, we strive to ensure that you are completely satisfied with your purchase. If, for any reason, you are not, we offer a hassle-free return policy to make the process as smooth and convenient as possible. Please read our return policy below for detailed information on returning or exchanging your items.


Returns and Exchanges

Eligibility for Returns:

  • Items must be returned within 30 days of purchase.
  • Products must be in their original packaging, unused, and in resalable condition.
  • Proof of purchase, such as a receipt or order confirmation, is required for all returns.

Non-Returnable Items:

  • Gift cards.
  • Perishable goods
  • Personal care items

Damaged or Faulty Items:

  • If you receive a damaged or faulty item, please contact us within 14 days of receipt.
  • We will arrange for a replacement, repair, or refund.
  • Photographic evidence of the damage or fault may be required.

Change of Mind:

  • We do not offer refunds for change of mind.
  • You can request an exchange or a refund through store credit.
  • Store credit must be used within 12 months from the issue date.

How to Return an Item

  • In-Store Returns:
    •

    Visit our Sydney outlet with the item, proof of purchase, and original packaging.

    Our staff will assist you with the return or exchange process.

  • Mail Returns:

    Contact Customer Service:
    •

    Email us at info@cookeryessentials.com.au or call 02 9188 3371 to initiate a return.

    Provide your order number, reason for return, and any relevant details.

    Prepare Your Package:

    Repack the item securely in its original packaging.

    Include the proof of purchase and a brief note explaining the reason for the return.

    Send the package to:

    Cookery Essentials Returns

    Unit 11, 18 Loyalty Rd

    North Rocks NSW 2151


    Refunds

    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
    • Approved refunds will be processed within 5-7 business days using the original payment method.
    • You will receive an email notification once the refund has been issued.

    Exchanges

    • If you need to exchange an item for a different size, colour, or product, please contact our customer service team.
    • Exchanges are subject to product availability.
    • If an exchange cannot be made, a refund will be issued.

    Return Shipping Costs

    • Return shipping costs are the customer's responsibility unless the item is faulty or incorrect.
    • Cookery Essentials will cover the return shipping costs for damaged or faulty items.

    Store Credit

    • Store credit issued for change-of-mind returns must be used within 12 months from the issue date.
    • Store credit can be used for purchases on our website or in-store.

    Final Sale Items

    Items marked as "Final Sale" cannot be returned or exchanged unless they are faulty.


    Thank you for shopping with Cookery Essentials. We appreciate your business and are committed to providing you with the best possible service.